Returns and Refunds Policy
Product Specifications
We make every reasonable effort to ensure that our Products are accurately displayed on the Website. However, photographs on the Website are for illustrative purposes only and information on the Website regarding size of Products is included as a guide only. Variations between the photograph of a Product and the actual Product may occur due to:
Technical restrictions of color reproduction or photo quality on your computer or mobile device and we cannot guarantee your computer’s monitor or mobile device will accurately display the true color or other specifics related to the Product you are purchasing. We will not be liable for any error or inaccuracy in the photographs or graphical representations of our Products displayed on the Website.
All SHAH DIAMONDS jewelry is handcrafted by artisans using various simple and complicated and sometimes indigenous techniques which cannot be exactly replicated to represent the image shown on the website. There might be slight differences in size and dimensions of the final product depending on factors beyond our control.
We will be more than happy to walk through all details of the product including the measurements and scale of all products before you place an order. Once purchased, do note that sales on www.shahdiamonds.co.in are final.
Please email us on sales@shahdiamonds.in with any prior questions or concerns.
Returns on Damages
In the event of any defects or damages, please email us at sales@shahdiamonds.in within 24 hours of receiving your product along with a video that you take while unboxing of the product and photographs of the product highlighting the issue. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Our team will respond back right away to remedy the situation and a replacement order of the same design shall be placed. We shall then arrange a pickup for the damaged product to be sent to us. It has to be in its original condition and secure packaging.
Please note that returns will need to be sent to the following address: SHAH DIAMONDS, The First, C-1004, Judges Bunglow Road, B/S Keshav Baug Party Plot, Behind ITC Narmada Hotel, Vastrapur, Ahmedabad, GJ, 380015, IN.
We have a right to refuse excessive or unreasonable return requests.
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).
Exchanges
Products can be exchanged at 70% of the invoice value for a period of 1 year from the date of purchase. Kindly contact us at sales@shahdiamonds.in and we shall review your request
Cancellation policy
If for any reason, you wish to cancel the order, after the payment has been captured, kindly reach out to us on sales@shahdiamonds.in or +919727700801 and we will enable it. Since our designs are made to order, the refunded amount will be 80% of the total invoice amount.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@shahdiamonds.in or +919727700801.
We make every reasonable effort to ensure that our Products are accurately displayed on the Website. However, photographs on the Website are for illustrative purposes only and information on the Website regarding size of Products is included as a guide only. Variations between the photograph of a Product and the actual Product may occur due to:
Technical restrictions of color reproduction or photo quality on your computer or mobile device and we cannot guarantee your computer’s monitor or mobile device will accurately display the true color or other specifics related to the Product you are purchasing. We will not be liable for any error or inaccuracy in the photographs or graphical representations of our Products displayed on the Website.
All SHAH DIAMONDS jewelry is handcrafted by artisans using various simple and complicated and sometimes indigenous techniques which cannot be exactly replicated to represent the image shown on the website. There might be slight differences in size and dimensions of the final product depending on factors beyond our control.
We will be more than happy to walk through all details of the product including the measurements and scale of all products before you place an order. Once purchased, do note that sales on www.shahdiamonds.co.in are final.
Please email us on sales@shahdiamonds.in with any prior questions or concerns.
Returns on Damages
In the event of any defects or damages, please email us at sales@shahdiamonds.in within 24 hours of receiving your product along with a video that you take while unboxing of the product and photographs of the product highlighting the issue. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Our team will respond back right away to remedy the situation and a replacement order of the same design shall be placed. We shall then arrange a pickup for the damaged product to be sent to us. It has to be in its original condition and secure packaging.
Please note that returns will need to be sent to the following address: SHAH DIAMONDS, The First, C-1004, Judges Bunglow Road, B/S Keshav Baug Party Plot, Behind ITC Narmada Hotel, Vastrapur, Ahmedabad, GJ, 380015, IN.
We have a right to refuse excessive or unreasonable return requests.
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).
Exchanges
Products can be exchanged at 70% of the invoice value for a period of 1 year from the date of purchase. Kindly contact us at sales@shahdiamonds.in and we shall review your request
Cancellation policy
If for any reason, you wish to cancel the order, after the payment has been captured, kindly reach out to us on sales@shahdiamonds.in or +919727700801 and we will enable it. Since our designs are made to order, the refunded amount will be 80% of the total invoice amount.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@shahdiamonds.in or +919727700801.